Terms and Conditions

DELIVERY

Whilst we aim to despatch 95% of orders within 48 hours, please allow up to 14 days for delivery from receipt of order. If your order has more than one item they may be despatched or arrive separately. On very rare occasions, orders may take longer than the stated time to be despatched and we advice that customers contact us if they have not received orders after 14 days.

Note: Items received damaged have to be reported to us within 24hrs of receipt to ensure a valid claim

Returns

Swimco (A.R.Penny) Ltd's policy is to provide our customers with superior customer service. All of our products carry a 100% satisfaction guarantee. We normally do not accept non-faulty goods that are returned, however, if, for any reason, you still want to return items ordered within 7 days of receiving order, there is a minimum handling charge of 25% (we can only refund shipping costs if the return is a result of our error). In order to return a product, e-mail us at mail@swimcopools.co.uk . Please include your name, day-time phone number, name of product(s) being returned and the reason for the return. We will provide you with instructions on how to ship the product(s) back to us.

DISCLAIMER AND LIMITATION OF LIABILITY

SWIMCO (A.R. PENNY) LTD'S COMPANY WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". SWIMCO (A.R.PENNY) LTD MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SWIMCOSWIMSHACK.CO.UK SITE, THEIR OPERATION, CONTENTS, INFORMATION, AND MATERIALS. SWIMCO (A.R. PENNY) LTD EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITES OR THEIR USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT SWIMCO (A.R.PENNY), ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE SWIMCOSWIMSHACK.CO.UK SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Swimco (A.R. Penny)ltd shall have the right to refuse or cancel any orders placed for products listed at the incorrect price, Swimco (A.R.Penny) Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Swimco (A.R.Penny) Ltd shall immediately issue a credit to your credit card account to the amount of the incorrect price.

In the event product descriptions on our site contents vary due to typing errors, Swimco (A.R.Penny) Ltd may not be held responsible for items not included with the original / manufacturer box contents and customers are advised to check before ordering if they are not sure about the box contents / product description of a product on our website.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Swimco (A.R.Penny) Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must be prepaid with an acceptable method of payment. We may require additional verifications or information before accepting any order.

In case we are out of stock on an item, we may at our discretion refund or replace the product you ordered with an equivalent product which will perform to the same specification or a better specification to the one ordered on line. In the case of out of stock items where there is no replacement, Swimco (A.R.Penny) Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of an item, balance of which will be placed on back order and supplied as soon as the goods are available.

PAYMENT METHODS

Credit Cards - We accept all major credit cards including, Visa, MasterCard and Switch. There is no surcharge for using your credit card to make purchases with Swimcoswimshack.co.uk . Please be sure to provide your exact billing address and telephone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon acceptance of your order.

PRIVACY POLICY

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your orders and to keep you updated on your orders. Our secure servers protect the information using advanced encryption and firewall technology. We may notify you of current promotions, specials and new additions to the site. We may share aggregated statistics not linked to any individual about buying patterns sales and other shopping information with our marketing partners.

Swimco (A.R.Penny) Ltd is not responsible for the actions of third parties. (A.R.Penny) Ltd works with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful. Please check back frequently to see any updates or changes to our privacy policy.

SALES TAXES

Swimco (A.R.Penny)Ltd shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the UK.

CANCELLATION

You may cancel your order after 14 days of placing the order and if it has not already been dispatched.

COPY MARK AND TRADEMARK NOTICE

This site is owned and operated by Swimco (A.R. Penny) Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the< selection, assembly and arrangement thereof, are the sole property of Swimco(A.R.Penny)Ltd . You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.